IT project Manager

2 open positions

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Accounting / Audit Assistant – CPA Firm (HKD15k – 18k x 13) [Work-life balance]

2 open positions

Sheung Wan, Central and Western District
Accounts Officers/Clerks (Accounting)
Full time
$15,000 – $19,000 per month
Requirements:

DSE / Diploma or higher
1 year of accounting experience, preferably in CPA firm.
Willing to learn accounting software i.e. MYOB.
Having LCCI & AAT qualifications is preferable.
Fresh graduates will be considered.
Immediate available is an advantage.
If you would like to apply for this Accounting / Audit Assistant – CPA Firm (HKD15k – 18k x 13) [Work-life balance] role or find out more, click “APPLY NOW” or send your resume to arthurwong(at)lloydkarson.com quoting the reference: 254436

Employer questions
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as an Audit Assistant?
How many years' experience do you have as an accounts clerk?

AS400 Senior System Analyst (Perm, 55k - 65k)

Central, Central and Western District
Engineering - Software (Information & Communication Technology)
Full time
$60,000 – $75,000 per month
Job Responsibilities:

Design, develop, and support insurance application systems f
Participate in the full product development cycle from front-end to back-end.
Build efficient policy issue and policy services admin system with integration with front-end platforms.
Collaborate with different teams to streamline policy administration system processes.
Analyze requirements, propose solutions, and simplify business processes.
Supervise junior staff and assist in problem resolution.
Identify solutions, assess technical and business suitability, and propose system modifications.
Manage project development and implementation.
Support users through system updates and change control.
Evaluate tools, services, and techniques for delivering solutions.
Ensure technical compatibility and user satisfaction through collaboration.
Manage project risks and escalate issues when necessary.
Job Requirements:

Degree in Computer Science or IT related Disciplines
At least 8 years of hands-on experience delivering enterprise software at scale
Hands-on experience in Polisy/400, AS/400 and Microservices/ETL/Messaging technologies integrating with Front-End System
Experience in SSIS/SSRS reporting, Printing solution, DevOps, BI and ETL is a plus
Knowledge on Life and Group Insurance is a plus

Finance Manager

Claims Officer (Senior Executive for more experienced candidates)

Generali Global Corporate & Commercial
Tai Koo

Job Highlights
• International major insurer
• Regional Claims portfolio
• Property & Casualty
Job Description
Key Responsibilities:
• Responsible for claims of the Property & Casualty portfolio
• Coordinate the processing and settlement of claims & monitor the operations of Claims to operate profitably and effectively while meeting customers’ and distributors’ needs and expectation. In addition, prepare necessary documents in the settlement of claims & assist in investigation of doubtable/questionable claims.
• Coordinate the processing and settlement of claims within the pre-set authority and provide appropriate commentary, recommendations and justifications to his superior to seek for approval when necessary. In addition, ensure quality claims services are provided so as to retain the profitable business as well as continuing flow of favorable business opportunities to Generali. Also to provide high service quality to intermediaries and customers. Maintain and monitor the relationship with business partners to meet and achieve the required business growth
• Handle the claims activities to ensure that the required customer service standard is met; claims are processed in an effective and efficient manner. To ensure service delivery standard is consistently met to achieve business growth targets.
• Provide input on the process and system enhancement so as to improve the operational efficiency.
• Ensure the processing of claims are acting in accordance with the Group compliance policy in order to adhere to the relevant local and Group compliance procedures and obtain satisfactory audit and regulators’ review reports. In addition, the claims assessments are consistent, accurate, fair, and in a high level of integrity.
• Maintain a close working relations with the superior and other departments so as to maintain a high quality work team to deliver high performance. Share best practice, coach, and develop the junior staff for a high performing team.
• Implement AML & CTF measures in accordance with the Company’s guidelines and procedures (including “Checklist – Claims Payment”) and the relevant law and regulations, and report any suspicion to the MLRO.
Key Requirements:
• College diploma / Bachelor degree holder or holder of professional qualification in Insurance
• At least 3 years of relevant experience in General Insurance and Reinsurance Claims
• Good interpersonal and communication skills
• Customer services and details oriented
• Motivated and a team player
• Proficiency in MS office including Excel
• AS400
• Good command of both written and spoken English and Chinese
We offer 5-day work, good career prospects and attractive remuneration package to the right candidates.

Senior Officer, Customer Services Management

Tele-Marketing QA & Control Manager

Summary / Purpose of Position
 Follow the company and business partner’s corporate governance (legal, compliance and Risk management) requirement to build the standard TM operation and selling practice
guidelines which Meets Fit & Proper Criteria set out by the Insurance Authority”.
 Set up the Quality and Q&A control standard and policy for TM team to follow to ensure the TM centre operations and procedures n are fully comply with IA telemarketing requirement.
 Prepare and deliver the regular training including but not limited to compliance, product, sales scripts to refresh and reinforce the TM team practices are fully complied with Insurance
Authority, the company and business partners corporate governance requirement.

Duties and Responsibilities
 Supervise the telemarking team ensure the team complies with company and regulatory guideline on all sales process
 Work with business partners to provide professional insurance services to meet their client’s needs and service standard
 Review and develop proper sales procedures in line with regulatory and compliance requirement
 Monitor the telemarking team service quality and generate report to management and business partners
 Work closely with head of TM on leads generation, quality of leads management to ensure sales production and quality management.

Knowledge and Skills
 Form 7 graduate or above, University graduate is preferable
 Minimum 4 years’ practical sales experience in telemarketing,
 Professional qualification of IIQE (Paper 1, 2, 3; Paper 5 are preferable)
 Extensive knowledge on service quality control
 Excellent presentation, interpersonal and selling skills
 Proficient in MS Word, Excel and Chinese Word Processing
 Good command of spoken and written English and Chinese, proficiency in Mandarin is an added advantage

Head of Tele Marketing Team

Summary / Purpose of Position
 Design partnership overall telemarketing strategy and implementation plan which “Meets Fit & Proper Criteria set out by the Insurance Authority”.
 Build the outsourced tele marketing team with the third-party vendor services and business partner support
 Manage the outsourced telemarketing team to achieve the quarter and annual business goals
 Provide customer feedback for product needs to the product group for enriching our product design
 Initiate and manage leads generation programs to meet business goal.

Duties and Responsibilities

 Manage the telemarketing team, utilize resources to achieve the team target
 Business partners relation management
 Product planning; work with business partners to provide professional insurance solution to meet their client’s needs
 Plan and develop sales and marketing strategy to drive sales
 Review and develop proper operation procedures in line with regulatory and compliance requirement
 Supervise the telemarking team and complies with company and regulatory guideline on all sales process
 Support on ad-hoc tasks or projects as assigned
 Monitor the telemarking team performance including but not limited to leads number, marketing qualitied lead, sales qualified lead, pipeline, sales result etc. Design sales campaign
based on objective.
 Design TM team compensation program to improve the TSR activity, production and improve over all performance.
 Provide insights based on data analysis so that TSR has solid and insightful data to do cross sell and up sell.
 Data management and analysis.

Knowledge and Skills
• Form 7 graduate or above, University graduate is preferable
• Minimum 6 years’ practical sales experience in telemarketing industry, 3 years relevant supervision experience is preferable
• Professional qualification of IIQE (Paper 1, 2, 3; Paper 5 are preferable)
• Strong in motivating sales
• Extensive knowledge on insurance products and services
• Excellent presentation, interpersonal and selling skills
• Proficient in MS Word, Excel and Chinese Word Processing
• Good command of spoken and written English and Chinese, proficiency in Mandarin is an added advantage